Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information for user validation, communication, and account management:

• Full Name
• Email Address
• Mobile Number

This data is collected at the time of account creation or submission of forms within the app.

1.2 Location Data

Location Information We Collect:

Mersad collects foreground and background location information from authorized delivery personnel strictly after obtaining explicit user consent. Location data is collected only during active delivery operations, including when the application is running in the background, to enable real-time delivery tracking and to verify delivery confirmations at authorized receiving locations..

Purpose of Background Location Access:

Background location access is required to ensure continuous tracking of active deliveries and to confirm that consignments are completed within the approved geographic radius, even when the application is minimized. This functionality supports accurate and uninterrupted delivery status updates and operational validation.

Use and Protection of Location Data:

Location data is collected only when necessary, securely stored, and used solely for validation and service delivery purposes. Mersad does not use location data for advertising and does not share it with third parties. All location data handling fully complies with applicable user consent requirements and Android/iOS platform standards.

2. How We Use Your Information

• To verify and validate user identity and location.
• To provide access to app features and ensure a secure experience.
• To respond to user inquiries and provide support.
• To improve the app’s functionality and user experience.
• To comply with legal obligations or law enforcement requests.

3. How We Store and Protect Your Information

• Encrypted storage of sensitive data.
• Restricted access to authorized personnel only.
• Secure servers and regular security assessments.

We do not share or sell your data to any third party for marketing purposes.

4. Sharing of Information

• With service providers who help operate the app (under strict confidentiality).
• To comply with applicable laws, regulations, or legal processes.
• To protect the rights, privacy, or safety of the company, users, or the public.

5. User Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of incorrect or outdated data.
• Request deletion of your data (subject to legal or contractual limitations).
• Withdraw consent for certain data processing activities.

To exercise these rights, please contact us at info@qpmc.qa.

6. Retention of Data

We retain your data only as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

7. Children's Privacy

Our app is intended for use by individuals above the age of 18. We do not knowingly collect data from minors. If we become aware that personal information of a minor has been collected, we will delete it immediately.

8. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted within the app or on our website with a new effective date. Continued use of the app after updates implies acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 info@qpmc.qa
📞 +974 44016444